Store Policy

Return:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@bigbluescuba.com. Please note that returns will need to be sent to the following address: 96 Middle Neck Rd, Great Neck, NY 11021
If your return is accepted, you must provide your return shipping. Items returned to us must first request a return to be accepted.
You can always contact us for any return questions at info@bigbluescuba.com.

 

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

 

Exceptions / non-returnable items:

Unfortunately, we cannot accept returns for any used, on-sale, or gift cards.

 

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds:

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded if approved using your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund. A 20% restocking fee will be charged to you.

If more than 15 business days have passed since we’ve approved your return, please get in touch with us at info@bigbluescuba.com.

  

Shipping:

You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Class Schedule / Reschedule / Cancellation

Students can reschedule their class 8 days in advance without any fees.

In-Water Training:

• A $100 rescheduling fee will be charged if the class is rescheduled within 7 days prior to the class.

• A $200 cancellation fee will be charged if the class is canceled within 7 days prior to the class.

Classroom Only:

• A $50 rescheduling fee will be charged if the class is rescheduled within 7 days prior to the class.

• A $100 cancellation fee will be charged if the class is canceled within 7 days prior to the class.

 

Please call (516) 869-1888 or email  info@bigbluescuba.com for more information.